Firstly, we know exactly how you feel. If it happens at all it will not be often, however we accept that at times unforseen circumstances can mean that your order is running late.
Our suppliers are the ones who, after your purchase has been made, have the responsibility of ensuring you receive your item in a timely fashion. Because of the extraordinary nature of the deals L’ETOILE UNIVERSAL offers, on occasion our suppliers can be overwhelmed with amount of orders they receive meaning that they cannot get your item to you on time.
In this situation we would like to firstly apologise to you for any issues a late arrival can cause. Secondly we assure you that if you contact us through our
email address at [email protected], and everything that can be done will be done in regards to ensuring you are satisfied with your L’ETOILE UNIVERSAL experience and your item will delivered to you as quickly as we can!
Where is my voucher ?
Once purchased, your voucher will become available through your L’ETOILE UNIVERSAL account after the offer has ended.
If you have any issues with retrieving your vouchers, and your offer HAS ended, please to not hesitate to contact us and we will sort the issue out immediately.
My voucher has expired! Can I still use it or get a refund ?
We’re sorry you didn’t get around to using your voucher before it expired! Unfortunately we cannot refund vouchers. As to whether you can still use it, that is completely up to the individual businesses and their policies. If you contact them they will let you know what they can do.
My email account isn’t receiving daily offers from L’ETOILE UNIVERSAL, what can I do ?
Because there is so much ‘Junk Mail’ floating around the internet, getting delivered like an unwanted catalogue in the mail, your email account has a spam filter designed to weed out this sort of mail. Unfortunately sometimes it mistakes our fantastic deals for ‘Junk Mail’ and our emails get sent to your junk folder.
To fix this : Check your junk folder and if any L’ETOILE UNIVERSAL emails are in there make sure they are marked them as not spam. Alternatively you can add L’ETOILE UNIVERSAL’s email as a contact in your address book, which will ensure our emails get to where they belong!
How can I contact L’ETOILE UNIVERSAL ?
We can be contacted through our Contact Us form, or by emailing us at letoileuniversal.com.au
How can I unsubscribe from daily emails ?
Simple! Just login to your L’ETOILE UNIVERSAL account and click ‘Unsubscribe’.
*Note : Not sure of the particular protocol for this website for users to unsubscribe.
I’m having second thoughts about buying! Can I be sure I’m getting a good deal ?
At L’ETOILE UNIVERSAL we’re bargain hunters ourselves, and we know the feeling of wanting to make sure you truly are getting the best deal! That’s why we urge all of our customers to take a look around and see if they can find anything comparable to our deals! Just make sure you don’t look around for too long, you might miss out!
